Refund & Return Policy
Last updated: April 2026
We want you to love your THRU-JESUS purchase. Please read our return policy carefully before placing your order.
1. No Statutory Right of Return
Please note: In the United States, there is no statutory right of return or withdrawal as exists in the EU. All sales are generally final.
2. Exceptions – Damaged or Wrong Items
We gladly accept returns or offer a full refund in the following cases:
- ✅ You received a damaged item
- ✅ You received the wrong item (wrong size, wrong design)
- ✅ There is a print quality defect
In these cases, please contact us within 7 days of delivery at thrujesus@gmx.at with:
- Your order number
- A clear photo of the issue
We will send a replacement or issue a full refund within 14 days – at no cost to you.
3. No Returns for Other Reasons
We do not accept returns for the following reasons:
- ❌ Change of mind
- ❌ Wrong size ordered (please check our size chart carefully before ordering)
- ❌ Items that have been worn, washed, or altered
As a print-on-demand store, each item is individually produced after your order – returns for non-defective items are therefore not possible.
4. Contact
For any questions regarding your order, please contact us:
THRU-JESUS – Marco Tiedtke
Email: thrujesus@gmx.at
Website: thru-jesus.com